Empowering Customers with redSling:
Self-Service Portal Revolution in the Telco Industry
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About the solution
A leading telecommunications company needed a way to empower customers to manage their accounts, view and pay bills, check data usage, change plans, and request support without needing manual assistance.
Not only did customer satisfaction increase thanks to the autonomy provided by the self-service portal, but the company also saw a decrease in the demand for customer service personnel, leading to cost savings. Additionally, data collected from user interactions with the portal offered valuable insights for improving services.
